Introduction: When to Intervene in Team Conflicts

As a leader, knowing when to step in during team conflicts is crucial. While some conflicts can lead to productive discussions and innovation, others may harm team dynamics and productivity.

Warning Signs That Require Leadership Intervention:

• Decreased team productivity or quality of work
• Visible tension during meetings or collaborative sessions
• Increased employee absenteeism or withdrawal
• Communication breakdown between team members
• Formation of workplace cliques or exclusionary behavior
• Escalating emotional responses to routine situations

The RESOLVE Conflict Resolution Framework

R - Recognize the Conflict

Identify the nature of the conflict and involved parties. Document specific incidents and patterns of behavior.

E - Engage Separately

Meet with each party individually to understand their perspective. Create a safe space for open dialogue.

S - Set Up Mediation

Bring parties together in a neutral setting. Establish ground rules for the discussion.

O - Outline Issues

Help parties clearly articulate their concerns. Focus on facts rather than emotions.

L - Look for Solutions

Guide parties in brainstorming potential solutions. Encourage compromise and collaboration.